Snagging and warranty
Snagging (up to 28 days), the 12-month warranty, and how customer funds are protected.
- How payments and the builder network protect customersCustomer funds sit in the Beams Account and are only released milestone by milestone. If a builder doesn't complete a milestone, the funds remain available for a replacement builder from the network. Workmanship warranties survive removal from the network.
- Snag dispute — the written processIf you and the customer disagree on a snag, there's a lightweight written process run by email. Submit your view; the Beams team looks at what both sides have submitted against the spec and shares its view within a few days. Most disputes settle there. If not, an independent dispute resolution service is the next step.
- Snagging: up to 28 daysWhen the build is finished, the customer walks through the space and lists any snags. You have up to 28 days from receiving the list to fix them. Once the list is cleared, the customer signs off, the final milestone is released and the 12-month workmanship warranty starts.
- The 12-month workmanship warranty12 months from Sign Off, you warrant your workmanship. Defects reported in the window are covered however long the resolution takes. Defects first reported after the window are out of scope.