Winning jobs
How customers choose, what happens next, and customer rights to know.
- Acceptance rate and lead allocationHow often you accept project invitations affects how many you receive. Set your job preferences accurately so the leads you see are ones you'd genuinely take.
- Customer rights you should understandCustomers have a 14-day cooling-off period under UK consumer law. They can request repeat performance or a price reduction if defects occur. Don't start work before the cooling-off has cleared.
- How customers chooseCustomers compare up to three quotes side by side, often with a quote review from their planner. The majority don't pick the lowest. Quality and trust win as often as price.
- What happens between selection and break groundFour weeks from signature to break ground. HIC signed → 14-day cooling-off → two-week buffer to assemble team and acquire materials → break ground. Four gates have to clear before you start.
- What to do if you're not selectedBeams shares constructive customer feedback so you can improve. Read it, sit with it, and adjust where it makes sense.