Performance and conduct
Code in practice, customer feedback, and the formal accountability mechanisms.
- Appealing a penalty or suspensionAppeal in writing within 5 working days. The Beams team reviews and responds within 10 working days. Appeals are taken seriously — they're not a formality.
- Code of Conduct in practiceThe Code of Conduct sets the standard for how every builder in the network behaves. This is what it looks like in day-to-day practice — on site, in messages, in your dealings with customers and with us.
- Communications you'll receive from BeamsA short guide to the messages, notices, and updates you'll see from Beams — what they mean, when to expect them, and which need a response.
- How customer feedback worksCustomers give feedback at two points — after the site visit and after project completion. Your ratings feed into your Builder Level and public profile.
- Penalty points and suspensionPenalty points are separate from quarterly Reputation points. They expire after 6 months. 12 or more active points triggers immediate suspension. Single serious incidents can also trigger suspension on their own.
- Quick rules — what every Beams builder should knowA single-page reference to the rules that protect your customers, your reputation, and your payments. Worth a re-read.
- Reviews — what customers see and how to respondReviews show on your profile labelled "Verified — hired through Beams" with sample-size context. You can post a single response to any review.