Performance and conduct
Code in practice, customer feedback, and the formal accountability mechanisms.
- Code of Conduct in practiceThe Code of Conduct sets the standard for how every builder in the network behaves. The full document sits in your dashboard. This article describes what it looks like in day-to-day practice — what we expect, and what tends to go wrong.
- Communications you'll receive from BeamsA short guide to the messages, notices, and updates you'll see from Beams — what they mean, when to expect them, and which need a response.
- How customer feedback worksCustomers give feedback at two points — after the site visit and after project completion. Your ratings feed into your Builder Level and public profile.
- Quick rules — what every Beams builder should knowA single-page reference to the rules that protect your customers, your reputation, and your payments. Worth a re-read.
- Reviews — what customers see and how to respondReviews show on your profile labelled "Verified — hired through Beams" with sample-size context. You can post a single response to any review.