Builder Levels — the four tiers

Every builder in the network sits in one of four levels: Verified, Established, Advanced, or Elite. Your level is recalculated each quarter and determines the maximum value, volume, and concurrency of work you can take on through Beams, plus the perks that come with the tier.

The four levels

Verified. The entry tier. Every new builder joins at Verified. Verified builders can take on a single bathroom project under close review during their probationary period. The first project sets the points balance and quality data from which the next level is calculated.
Established. The standard tier. Once you've cleared probation and met the points and quality thresholds, you move to Established and start receiving regular project invitations across your chosen types and locations.
Advanced. The next tier up. Higher-value projects, multi-room renovations, and a higher concurrency cap. Sustained quality is the route in.
Elite. The top tier. Premium leads, the highest visibility on the platform, and early access to new features and products. Sustained Elite performance over the year is the route into the annual Top Builder badge.

How your level is decided

Two things determine your level for a quarter, and both have to be met:

A quarterly points balance. Points are earned and lost across the quarter for the things you do day-to-day — quotes submitted, site visits attended, projects completed, customer feedback received. Points reset to zero at the start of each quarter.
A set of quality gates. Each metric — Time-to-Quote, Site Visit Rating, Project Net Promoter Score (NPS), dispute rate, project completion rate — has a per-level threshold you have to meet. Quality gates are checked against rolling-window data, not just the current quarter.

You qualify for the highest level for which you meet both the points threshold and every quality gate. A high points balance with one quality gate failing puts you a level lower; full quality with too few points does the same.

When your level is set, and when it changes

Your level is set on the first day of each quarter — 1 January, 1 April, 1 July, 1 October — based on the prior quarter's points balance and quality gates. Once set, the level holds for two full quarters: the current one and the next. So a builder who slips out of Elite this quarter still receives Elite limits and perks through the following quarter, giving time to recover.

The sticky-status rule does not apply to penalty-point suspensions. Penalty points work on their own track — they take effect immediately when triggered. The article Penalty points and suspension covers that side.

How the four levels relate to lead allocation

Within the limits set by your level, two things drive which leads you see first:

Capacity — your current outstanding quotes vs your cap, and your current live projects vs your cap.
Lead Responsiveness Score — your median Time-to-Quote across your last 20 quotes. When several builders at the same level are eligible for a job, the faster Time-to-Quote sees it first.

Quotes Won and other commercial signals shape your level over time, but they are not what decides who hears about the next lead. Time-to-Quote is the lever you pull most often.

What customers see on your profile

Your Builder Level is shown publicly on your profile, alongside your Top Builder ribbon (if held), the Verified by Beams mark, your trade accreditations, your star rating (Project-Delivery Score), your median Time-to-Quote, and any active streaks above their public-display floor. Customers can filter by level when comparing builders.

Manual overrides

A planner or build team lead can pause a builder mid-quarter — temporarily preventing new lead allocation — without changing the Builder Level. This is for cases where a live project is mishandled and it wouldn't be sensible to send more work in the door. The override is logged with a reason and reviewed.

The points subsystem
Quarterly cadence and sticky status
The two scores — Lead Responsiveness and Project-Delivery
Limits and perks at each level
The Top Builder annual badge
Penalty points and suspension