The two scores — Lead Responsiveness and Project-Delivery
Lead Responsiveness Score (median Time-to-Quote) decides who sees a lead first within a tier. Project-Delivery Score (Site Visit Rating + Project NPS) is the public star rating customers see.
Two derived scores compute from the underlying metrics, used for different purposes downstream.
Lead Responsiveness Score
Your median Time-to-Quote across your last 20 quotes. This is the single signal that drives lead routing within tier: when several builders at the same level are eligible for a job, the one with the faster Time-to-Quote sees it first.
We deliberately keep this score narrow — Quotes Won percentage and other commercial signals shape your level over time, but they aren't what should determine who hears about the next lead. Speed of response is the lever you pull most often, and it's what sets the routing inside a tier.
Project-Delivery Score
A weighted combination of Site Visit Rating and Project Net Promoter Score (NPS). Shown publicly on your profile as the customer-facing star rating, scaled to 5 stars.
Customers see this score directly when comparing builders. A higher score is the result of consistent quality across both stages of the process: how the site visit went, and how the completed project landed.
How they relate to your level
Both feed into your level calculation as part of the quality gates — but they also do work in real-time:
- The Lead Responsiveness Score changes the order in which leads come to you within your tier.
- The Project-Delivery Score changes whether customers want to invite you in the first place.
What this means for you
Quote fast. Deliver well. Keep the feedback flowing. The two scores compound: faster response gets you more leads, better delivery gets you better invitations, and both move you up the level system over time.
Related articles
- Builder Levels — the four tiers
- Time-to-Quote and the re-quote queue
- Reviews — what customers see and how to respond