Builders help
Communications you'll receive from Beams
A short guide to the messages, notices, and updates you'll see from Beams — what they mean, when to expect them, and which need a response.
You'll receive a steady stream of messages, notices, and updates from Beams. Most are routine. A few need a response. This article describes the main types so you know what's what.
Project-level messages
- Job updates — a weekly digest of new jobs near you, plus notifications on jobs you're quoting: visit confirmations, customer responses, and re-quote requests. The article How quoting works on Beams covers the deadlines.
- Site visit reminders — confirmation, day-before reminder, post-visit nudge to upload your quote.
- Quote total checks — occasionally, if you've submitted a PDF quote and the builder-entered total appears to be off, we'll flag it to you so you can amend before the customer sees it. We don't otherwise review your quote before it goes to the customer.
- Milestone events — when a customer approves a milestone, when payment is released, when a milestone is disputed. These are time-sensitive on the dispute side.
- Change order notifications — when a customer initiates a change request, when a customer approves your change order, when a payment for a change order is released.
Performance and conduct
- Performance updates — periodic summaries of your level. These are informational; no action needed unless something's flagged.
- Reviews — when a customer leaves a review, you'll see it on your dashboard. (Pre-publication review on your side and a structured response flow are on the roadmap; not live yet.)
- Suspension or removal notices — formal notices, with the reason and the path forward. (Direct contact today, in-product surfacing on the roadmap.)
Compliance and admin
- Document requests — occasional requests for proof of work or compliance documents.
- Expiry reminders — a prompt when an insurance certificate or accreditation is coming up for renewal. Renewing on time is still your responsibility; the article Updating insurance and other compliance items covers it.
- Platform updates — meaningful changes to how the platform works, the contracts, or our commercial terms.
Marketing and announcements
- Product launches — when we release new features that affect builders.
- Network announcements — events, training, programmes.
- Optional research invitations — surveys, interviews, beta tests. These are opt-in.
Where messages land
- Email — the main channel for both operational and admin messages today.
- Text message — for the most urgent items only (e.g. a customer has reported a safety issue).
A dedicated platform inbox is on the roadmap. Until it lands, email is the operational source of truth.
You can adjust marketing and announcement preferences in settings. You can't opt out of project-level or compliance messages — those are part of being on the network.
Which need a response
- Lead notifications — yes, within the quoting deadline.
- Quote-total flags — yes, if you need to amend.
- Disputed milestones — yes, within the dispute window.
- Document requests — yes, before the deadline.
- Expiry reminders — yes, upload the renewed certificate before the old one lapses.
- Performance updates — no, unless you have a question.
- Marketing or announcements — no.
What this means for you
Watch your email for the operational stuff. If you're unsure whether something needs a response, email the Beams team at build@beamsrenovation.com.