Builders help
Milestone evidence and approvals
Mark the milestone complete on the platform, upload evidence, and email the invoice. The customer has seven days to approve, and approval auto-releases if no objection is raised. The cut-off for the next payment cycle is Thursday at noon.
How a milestone moves from "complete" to paid.
Steps
- Mark the milestone complete on the Beams platform. The customer is notified.
- Upload evidence. Photos from multiple angles. Required certificates (electrical, gas, building control as applicable). Anything that documents the work.
- Email your dated invoice to build.invoices@beamsrenovation.com — matching the milestone value in the payment schedule.
- Customer reviews. Within a 7-day objection window, the customer either approves, asks a question, or raises a snag. If the window passes without action, the platform auto-releases.
- Payment processing. Approved invoices submitted by midday Thursday process for the following Friday's payment cycle. Miss the Thursday cutoff and the invoice slides into the next week.
What you should receive
- A confirmation email when the milestone is approved.
- A payment reminder the day before funds are released.
- A remittance notice confirming the amount and reference once payment is made.
What can stop a payment
- Insufficient evidence. If photos are missing, certificates are missing, or the documentation is unclear, the customer or Beams may flag it.
- The customer raising a snag. A snag pauses the payment until it's sorted. The article Disputed milestones covers it.
- An invoice mismatch. If the invoice value doesn't match the milestone value in the schedule, the system flags it.
Why the Thursday cutoff matters
The weekly cycle gives both sides predictability. You know when to invoice; you know when to expect payment. Miss the cutoff and you wait an extra week — frustrating for cash flow.
Related articles
- The four standard milestones in operational practice
- Submitting invoices
- What to do if your invoice is rejected