Builders help
What to do if your invoice is rejected
Most rejections are easy fixes — missing certificates, mismatched values, missing CIS or VAT detail. The platform tells you what's needed; resubmit and the invoice goes back into the cycle.
Most invoice rejections are administrative rather than substantive. The article describes how to sort them out.
Steps
- Read the rejection reason. The platform or our finance team will tell you what's needed.
- Common reasons:
- Invoice value doesn't match the milestone value. Check against the schedule and resubmit.
- Missing certificates. Electrical, gas, or building control certificates not uploaded with the milestone evidence.
- Construction Industry Scheme (CIS) detail missing. Unique Taxpayer Reference (UTR) or deduction not on the invoice.
- Value Added Tax (VAT) detail missing. VAT number not on the invoice if you're registered.
- Bank details mismatch. Account name doesn't match business name.
- Project ID or milestone code missing from the email.
- Fix and resubmit. Email the corrected invoice (and any missing documents) to build.invoices@beamsrenovation.com.
- The invoice re-enters the cycle. Resubmitted before midday Thursday gets paid the following Friday.
When the rejection is more substantive
A small number of rejections aren't administrative — for example, a customer-raised dispute about whether the milestone is actually complete. The article Disputed milestones covers that path.
What this means for you
Most invoice rejections are sortable in a few minutes if you know what's missing. The platform's rejection reason tells you what to fix; getting the correction back in before the next Thursday cutoff keeps your payment cycle on track.
Related articles
- Submitting invoices
- Required documentation for payment