Your build advisor — what they do
Your build advisor is the Beams person you can turn to if you can't sort something out directly with your builder. We review the milestone evidence your builder uploads on the platform, and your build advisor can arrange a site inspection if you ask for one, steps in when something needs attention, and acts as your first step of escalation Beams-side during construction.
On the standard service
Your build advisor sits in the background of the build itself and steps in when something needs sorting that you and your builder can't resolve between you.
- Reviews milestone evidence. When your builder marks a milestone complete, we review the evidence (photos, certificates, on-platform documentation) against what that milestone covers. If something looks thin or a certificate is missing, we'll say so. Your build advisor is also there if you'd like to talk it through before you approve.
- Arranges a site inspection if you ask for one. Our milestone check is a review of the evidence on the platform. If you'd rather someone from Beams looked at the work in person before you approve, say so and your build advisor will arrange it.
- Steps in on issues you and your builder can't sort together. Most issues should be raised with your builder first; the build advisor is the next step if the conversation isn't getting somewhere.
- Coordinates with the rest of Beams. Internal escalation, complaints, the Beams-side of any third-party question (suppliers, neighbours, freeholders).
You can reach your build advisor through the platform or by email. The standard service keeps Beams in a structural role, not an in-the-build role.
With Project Management Support
If you've opted into Project Management Support (the 20%-of-build-cost upgrade), your build advisor's role expands meaningfully.
- Weekly site visits as a matter of course, aligned to the project's progress and risk points, rather than by request.
- More hands-on coordination alongside your builder — sequencing, supplier conversations, programme oversight, documentation.
- Proactive support on issues before they escalate.
The article When you might want extra Beams support describes when this is worth it.
What your build advisor doesn't do
- They don't visit the site as a matter of routine. On the standard service our milestone check happens on the platform. A site inspection is something you ask for, not something that happens automatically at each milestone.
- They don't run the build. That's your builder's job. The build advisor checks the project structure is working — they don't replace the builder's role on site.
- They don't make design or specification decisions on your behalf. Those sit with you, your designer, and your builder.
- They don't approve milestones for you. We review the evidence; the approval itself is yours.
- They don't get between you and your builder. The most important relationship on the project is between you and your builder — direct, day-to-day. The build advisor stays in the background while that's working and steps in only when it needs help.
What this means for you
Your build advisor is there when you need them and out of the way when you don't. Start with your builder for anything build-related; reach for your build advisor when the conversation with the builder isn't getting somewhere, when you'd like to talk through milestone evidence before you approve, when you want someone from Beams to see the work in person, or when something feels Beams-shaped — a contract point, a wider concern.