Materials
Who orders what, when, and what to do if a delivery goes wrong.
- Beams partner suppliers and trade discountsWe've negotiated trade discounts with a network of suppliers — tiles, sanitaryware, lighting, joinery, paints, and more. If you buy from a partner, you pay less than the published price.
- How materials work — your role, the builder's role, oursYou choose and order your materials. Your builder coordinates timing and on-site receipt. We give you access to partner suppliers and set up the materials tracker for you to run.
- How the materials tracker worksA Beams planner or designer kicks off the tracker once your materials list is finalised. From there, you and your builder run it day-to-day — recording what's been ordered, by whom, and when it's expected.
- Returns of materialsIf you need to return a material — wrong product, change of mind, surplus — the return goes through the supplier you bought from. Restocking fees, packaging condition, and courier costs are usually the supplier's call.
- Sequencing materials with the build programmeThe right materials need to be on site at the right time for the build to keep moving. Lead times vary; some items are weeks, some are days.
- What to do if a delivery is missing or wrongA delivery that's late, missing, or not what you ordered is fixable. Flag it with your builder first — they're usually closest to it — then with the supplier. Your build advisor can help if it gets stuck.
- What to do if a product I receive is faultyFaulty products are between you and the supplier under their warranty terms. The single biggest thing you can do is have your builder check items on arrival — faults flagged on delivery day are very hard for a supplier to argue against. Here's the path from start to finish.