Reporting progress and challenges
Submit Milestone Notices through the platform with photos, certificates, and a dated invoice. Report challenges (defects, delays, surprises) the moment they appear.
Reporting progress accurately is essential for payments and accountability.
Submitting a Milestone Notice
When a milestone is complete:
- Mark the milestone complete on the platform. The customer is notified.
- Upload evidence. Photos from multiple angles. Required certificates (electrical, gas, building control where applicable). Anything that documents the work.
- Email your dated invoice to build.invoices@beamsrenovation.com — making sure it matches the milestone value in the payment schedule.
- Wait for customer approval. The customer has a 7-day window to approve, raise a question, or raise a snag. Once approved, the payment enters the next Thursday review cycle.
The article Submitting invoices covers the invoice flow in detail.
Reporting challenges
If you encounter something unexpected — a hidden defect, a supply delay, an unforeseen condition — report it through the platform immediately.
Include:
- What you've found. A clear description plus photos.
- What it means for the project. Programme impact, cost impact, change-order implications.
- What you propose. A path forward — remediation, change order, sequencing adjustment.
Why early matters
Issues raised early are cheaper and easier to fix than ones raised late. Customers respond well to honest, early flags; they respond badly to surprises that have been hidden for a while. Don't sit on bad news — report it as soon as you have it.
What this means for you
Make reporting part of your daily rhythm. Photos at the end of each day on a working phase. Milestone notices the moment a milestone hits. Issues the moment you spot them. The platform exists to make this simple; use it.
Related articles
- The four standard milestones in operational practice
- Submitting invoices
- When and how to escalate to Beams