Removal — the process and what triggers it

Removal from the Beams network is a serious step. It happens when conduct or performance falls so far short that continued membership isn't viable. This article describes what triggers it, how it runs, and what happens after.

What triggers removal

There are two routes:

Route 1 — accumulated penalty points. A second suspension within 12 months can trigger removal proceedings. The article Penalty points and suspension covers how points and suspensions accumulate.

Route 2 — a single serious breach. Some conduct or commercial breaches are serious enough to trigger removal directly, without going through points. Examples:

Endangering a customer or member of the public on site.
Fraud, theft, or misrepresentation.
Substantial deviation from a customer's signed contract for personal gain.
Repeated, deliberate refusal to honour warranty obligations.
Public conduct (online or otherwise) that materially damages the network.

The process

Notice of intent to remove. You receive a written notice setting out the grounds. The notice gives a window to respond — usually 5 working days.
Your response. You can submit a written response, including any evidence or context. The Beams team considers it.
Decision by the Beams team. The Beams team reaches a decision: removal, alternative sanction, or no further action. Decisions are made within around 10 working days of receiving your response.
Written outcome. You receive the decision in writing, with reasons.

What happens to your live projects

HICs and JICs continue. Removal from the Beams network doesn't cancel your contractual obligations to live customers. You complete the works as contracted, or your customer exercises their rights under the contract.
Where the situation is severe (e.g. fraud, safety), Beams may step in via the network backstop to help a different builder take over. The cost recovery sits between Beams and you under the Builder Agreement.
Warranty obligations continue. Your 12-month workmanship warranty on completed projects remains in force.

After removal

Your profile is taken down immediately.
Your access to the platform is restricted to the wind-down of your live projects and warranty obligations.
Any leads in flight are closed.
The decision is recorded.

Reapplying

The article Reapplying after removal covers the path back, where one exists. Some grounds (fraud, safety) preclude reapplication.

What this means for you

Removal is rare and almost never a surprise. There's almost always an earlier conversation, an earlier penalty, an earlier warning. If you're seeing notices or feedback escalate, treat it seriously and respond early — by the time the Beams team is reviewing a removal case, the path forward has narrowed significantly.

Cancelling your Beams membership
Reapplying after removal
Penalty points and suspension