Appealing a penalty or suspension

If you receive penalty points or a suspension you think is unfair, you can appeal. The process is structured and time-boxed.

Steps

Submit a written appeal within 5 working days of receiving the points or suspension notice. Send to build@beamsrenovation.com.
Include in the appeal:

The specific points or suspension you're appealing.
Your view on what happened, with any evidence (photos, messages, records).
The outcome you're seeking.

The Beams team reviews your appeal. We look at the evidence from both sides — the original incident and what you've submitted.
Written outcome within around 10 working days. We either uphold the original decision, reduce it, or overturn it.

What the review considers

The original incident — what happened, what evidence exists.
Your appeal — your view, and any new evidence.
The Code of Conduct and Builder Agreement — the standards the network operates to.
Patterns — whether this is an isolated incident or part of a recurring concern.

What you should and shouldn't do

Do: Be specific and factual. Provide evidence. Acknowledge what's accurate before disputing what isn't.
Don't: Get personal, blame Beams's processes for your conduct, or dispute every detail in the original notice. Pick the points that matter and make them clearly.

If the appeal is upheld in your favour

The penalty is removed or reduced. If you were suspended, you're reinstated. The decision is recorded against the case.

If the appeal isn't upheld

The original decision stands. If suspension was the outcome, the suspension continues. The article Removal — the process and what triggers it covers what happens if the situation escalates beyond suspension.

What this means for you

Appeals work when there's a substantive reason to overturn the decision. They don't work when the appeal is essentially "I disagree but can't show why". Take the time to make a clear, evidence-based case.

Penalty points and suspension
Code of Conduct in practice