Three ways to report a concern
Three ways to flag concerns with us — through your account, anonymously without an account, or with a request that we don't contact your builder. Pick the one that fits.
We offer three ways to flag a concern. Pick the one that fits the situation.
1. Through your account
The default. You're logged in, the project is identifiable, and the conversation flows through your build advisor or planner with full context. Most concerns go this route — it's the fastest path to resolution because we already know who you are and what you're working on.
2. Without an account
Sometimes you want to flag something but you're not logged in or you don't have a project with us. The contact form on beamsrenovation.com lets you send a message without authenticating. Tell us as much as you can; we'll respond.
3. With a request that we don't contact the builder
Some concerns are sensitive enough that you'd rather your builder doesn't know who flagged them. Tell us and we'll handle it that way. We won't share your name or project with the builder unless you give us explicit consent. We'll still investigate; we'll just keep you confidential.
When to use which
- Standard issues — quality, communication, scheduling, anything project-related: through your account, with your build advisor.
- Concerns about a builder you haven't worked with (a site visit went badly, something off about a quote interaction, behaviour you saw at the site): account or no-account, your call.
- Anything where you don't want the builder to know it was you: the third option.
What this means for you
The reporting path matters less than the act of telling us. Use whichever feels easiest at the moment. We'll work with what you give us.
If the situation is more serious than a concern — safety, legal, criminal — the article If you feel unsafe describes the right path.
Related articles
- How to tell us when something isn't right
- Reporting suspicious or inappropriate behaviour
- If you feel unsafe