Reporting suspicious or inappropriate behaviour
If a builder or anyone connected to a Beams project behaves inappropriately, tell us. The Beams Code of Conduct is the standard; we act on every report we receive.
If a builder, a tradesperson, or anyone else connected to your Beams project behaves inappropriately, tell us. The Beams Code of Conduct is the standard every builder in the network has signed up to. We act on every report.
What "inappropriate" covers
The Beams Code of Conduct covers behaviour expected of every builder in the network. Things that fall outside it:
- Discriminatory, harassing, or threatening behaviour — by your builder or any of their team, towards you or anyone else.
- Failure to respect your home and your privacy — entering parts of the home outside the agreed working area, photographing without permission, leaving the site unlocked or unsafe.
- Pressure tactics — pushing for off-platform payments, off-platform agreements, or for you to skip steps in the contract.
- Disrespecting customers, neighbours, or other builders in a way that goes beyond a difficult day.
- Anything that genuinely doesn't feel right.
How to report
Use whichever path fits — the article Three ways to report a concern covers the three options. If you want to report without your builder knowing, that path exists; we use it carefully.
Tell us what happened, when, and what's been said about it so far. Photos, video, or messages you have help.
What we do
- We acknowledge within a working day.
- We investigate — talking to the people involved, looking at any evidence we have or can gather.
- We act. Depending on what's happened, that can mean a warning to the builder, a formal record under the penalty-points system, suspension from the network, or removal entirely. The Beams Code of Conduct sets the framework.
- We close the loop with you. You'll know what we found and what we did.
When something goes beyond inappropriate
If the situation involves a real safety risk or anything criminal, the article If you feel unsafe describes the right path. Local law enforcement first; us alongside.
What this means for you
Don't sit on something that bothered you. The Beams Code of Conduct exists because the network's reputation depends on every builder upholding it. We'd rather hear about something small now than a pattern of small things later.
Related articles
- If you feel unsafe
- Three ways to report a concern
- How to tell us when something isn't right