Who you'll work with from start to finish

A renovation involves several people. Here's everyone you'll meet through Beams, and what each does. The names and contact details for the people on your project are visible on the Your Team page in your dashboard.

Your planner

Your first point of contact at Beams. They run your initial planning call, help you scope your project, walk you through the cost framing, and stay close through the early stages — design, choosing your builder, and signing the contract. Once the build kicks off, your build advisor takes over as the Beams person you can turn to if something needs sorting.

Your designer

If you use our design team, your designer is the person who turns your goals into a design pack. They'll work with you on layout, finishes, and the materials list. Design support is optional and flexible — some customers use the design team from start to finish, others just for a specific stage.

Your builder

The professional running the build. They quote, manage the site, coordinate trades, take measurements, and turn design intent into a finished result. Your contract is with the builder directly — Beams is not a party to it. Once the build starts, the builder is your day-to-day contact; most of the conversation about the project flows directly between you.

Your build advisor

An in-house Beams build expert. They're not your first point of contact during the build — that's your builder. The build advisor is who you turn to if you and your builder can't sort something out together, or if you'd like a second view from someone independent of the build. They also review milestone evidence at the Beams end and step in if something operational needs coordinating between Beams, you, and your builder. The article Your build advisor — what they do covers the role in more detail.

The trades

Your builder coordinates the trades on site — electricians, plumbers, plasterers, tilers, joiners, painters, and so on. You usually won't need to think about who they are, because the builder is responsible for managing them and for their work meeting the standard of the contract.

Suppliers

The companies that provide your materials. You buy from them directly — sometimes through Beams partner suppliers (who give you trade-discount access in return), sometimes from anywhere else you choose. Your builder can coordinate deliveries and on-site receipt where this works for the project — confirm this with them as part of the plan rather than assuming it. The article How materials work — your role, the builder's role, ours describes the split.

Specialists you might bring in separately

Some projects need an architect (for planning permission and architectural drawings), a structural engineer (for load-bearing calculations), or a party-wall surveyor. Beams designers produce design intent, not architectural drawings — so for projects that need those, you may need to bring in a separate professional. The article Do I need an architect, a structural engineer, or both? covers the distinction.

What this means for you

You don't need to remember everyone's role. The Your Team page on your dashboard lists the names and contact details for the Beams people on your project. If you're not sure who to ask about something, your planner or build advisor will point you to the right person.

What Beams is and how it works
Your build advisor — what they do
Do I need an architect, a structural engineer, or both?