Your build advisor — what they do

Your build advisor is the Beams person you can turn to if you can't sort something out directly with your builder. They review milestone evidence, step in when something needs attention, and act as your first step of escalation Beams-side during construction. The role looks different depending on whether you're on the standard service or have added Project Management Support.

On the standard service

Your build advisor sits in the background of the build itself and steps in when something needs sorting that you and your builder can't resolve between you.

• Site visits at the four milestones. They visit the site at Break Ground, First Fix, Practical Completion, and Sign Off — checking progress against the contract and supporting milestone approval.
• Reviews milestone evidence. When your builder marks a milestone complete, your build advisor reviews the evidence (photos, certificates, on-platform documentation) and is available if you'd like a view before approving.
• Steps in on issues you and your builder can't sort together. Most issues should be raised with your builder first; the build advisor is the next step if the conversation isn't getting somewhere.
• Coordinates with the rest of Beams. Internal escalation, complaints, the Beams-side of any third-party question (suppliers, neighbours, freeholders).

You can reach your build advisor through the platform or by email. They're not on site daily — that's by design. The standard service keeps Beams in a structural role, not an in-the-build role.

With Project Management Support

If you've opted into Project Management Support (the 20%-of-build-cost upgrade), your build advisor's role expands meaningfully.

• Weekly site visits, aligned to the project's progress and risk points.
• More hands-on coordination alongside your builder — sequencing, supplier conversations, programme oversight, documentation.
• Proactive support on issues before they escalate.

The article When you might want extra Beams support describes when this is worth it.

What your build advisor doesn't do

• They don't run the build. That's your builder's job. The build advisor checks the project structure is working — they don't replace the builder's role on site.
• They don't make design or specification decisions on your behalf. Those sit with you, your designer, and your builder.
• They don't get between you and your builder. The most important relationship on the project is between you and your builder — direct, day-to-day. The build advisor stays in the background while that's working and steps in only when it needs help.

What this means for you

Your build advisor is there when you need them and out of the way when you don't. Start with your builder for anything build-related; reach for your build advisor when the conversation with the builder isn't getting somewhere, or when something feels Beams-shaped — a milestone question, a contract point, a wider concern. The project works best when each role stays in its lane.

Related articles

• What Beams does and what it doesn't do
• When you might want extra Beams support
• What to do if your relationship with your builder breaks down