Leaving a review
After Sign Off, you'll be invited to leave a review of your builder. Reviews are public, labelled "Verified — hired through Beams", and seen by future customers comparing builders.
After Sign Off, you'll be invited to leave a review of your builder. Reviews are public, attached to the builder's profile, and seen by future customers comparing builders for their own projects.
Steps
- Wait for the prompt. You'll get an email or message after Sign Off inviting you to review.
- Rate the builder. A simple star rating, plus a short written review.
- Submit through the platform. Reviews are labelled "Verified — hired through Beams" because the system knows you actually completed a project. They're shown alongside the builder's other reviews with sample-size context (for example, "rating from 12 completed projects").
What to write about
The most useful reviews give future customers a sense of what working with the builder was actually like. Specifics help. Examples that work well:
- How the builder communicated through the project.
- Whether they hit dates, and how they handled slips.
- The quality of finish.
- How they handled snags.
- Whether you'd hire them again.
Reviews that are pure praise or pure complaint without specifics tend to be less useful — both for the next customer and for the builder reading them.
Builder responses
Builders can post a single response to any review. If your review prompts a public response, it'll appear alongside.
What this means for you
Take ten minutes to write a useful review. The next customer comparing builders gets the benefit of your experience; your builder gets feedback that helps them improve. Both matter.
If something serious has gone wrong on your project — something a public review wouldn't capture properly — the article How to tell us when something isn't right describes the path. We'd rather hear from you directly than read about it.
Related articles
- Practical completion and sign-off — what they mean
- How we vet builders